Processing Time:
We will process and dispatch your order within 24 hours of receiving it. Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.
1. Shipping cost
Free shipping on orders over $80.
Standard shipping
Orders will be delivered within 8-10 business days for a flat fee of $5.90
Get free standard shipping on orders over $80
express delivery
Orders will be delivered within 6-8 business days for a flat fee of $9.90
super express
Orders will be delivered within 3-5 business days for a flat fee of $19.9
Get free super express shipping on orders over $150
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For items in stock, the estimated total delivery time is an additional 1-3 days of warehouse processing time.
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For pre-order items, please see the estimated dates provided on the product description page. Please note that Express or Super Express is not recommended for pre-order items.
2. Estimated delivery time based on customer locations
Delivery Time=Processing Time+Shipping Time
Shipping time: 8-12 days
Processing Time: 3-8 days
Note: During peak seasons and promotional sales, delivery might take a little longer.
3. Where does Cuepera deliver?
U.S: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
United Kingdom: We ship orders to all areas United Kingdom Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
Australia: We ship orders to all areas Australia Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
4. How can i track my order?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
5. What should I do if the delivery is delayed/What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
A, Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
6. About cancel your order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,You can contact us directly: a-lisa@cuepera.com
Email: a-lisa@cuepera.com