Yes, we ship worldwide.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at a-lisa@cuepera.com and we'll happily check it for you! 

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you.

If you would like to return the item, please contact us within 30 days of delivery. Please email a-lisa@cuepera.com with your return request. Please be sure to indicate which item or items you will be returning and your reason for return.

Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment.

Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted.

If you have not received your refund within 14 days of shipping your returned product, please contact a-lisa@cuepera.com

To make a purchase, find the product you want, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Cuepera account to make your shopping trip even smoother with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at a-lisa@cuepera.com and we'll happily check it for you! 

Oh no! We're sorry to hear this! Please email us at a-lisa@cuepera.com and we'll check on your order to see if we can find any additional information. How Long Does Shipping Take?

Shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

Please contact us a-lisa@cuepera.com to cancel your order before it has shipped. We would be more than happy to help with the cancellation however, once the order has been shipped, we are unable to cancel your order. If you are not 100% satisfied with the items once the package has been received, we’ll gladly assist you with the return. If you have any other questions, please reach us a-lisa@cuepera.com.

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you.

If you would like to return the item, please contact us within 30 days of delivery. Please email a-lisa@cuepera.com with your return request. Please be sure to indicate which item or items you will be returning and your reason for return.

Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment.

Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted.

If you have not received your refund within 14 days of shipping your returned product, please contact a-lisa@cuepera.com

We currently do not offer exchanges. If you'd like to swap sizes, we recommend that you proceed with a return and then place a second order for the correct size. This way, you won't have to wait an additional two weeks for us to receive the product before your new size is shipped! If you need further assistance, please email us at a-lisa@cuepera.com.

Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed. If you haven't received the refund to your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can cancel the order for a refund or replace the item with another product. Please email us at a-lisa@cuepera.com for assistance. 

We understand that you have to try on products to know if they fit, but please keep in mind that we cannot accept returns if there are remnants of makeup, deodorant, and/or perfume.

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